Jobs At InterDent

Company Description:
InterDent was founded over 30 years ago by a group of dentists who realized that they could provide better patient care if they partnered with functional experts to manage the administrative and business aspects of a practice.
Today, under the brands Gentle Dental and Smile Keepers, our dental service organization (DSO) provides business support to over 200 practices in eight states including Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon and Washington.
InterDent is based out of Inglewood, CA with a second office in Vancouver, WA and backed by the private equity firm H.I.G. 
Position Description:
The IT Service Analyst is the first point of contact for IT support at InterDent.  The individual filling this position will have excellent customer service skills and a positive attitude.  The successful candidate presents a patient, can-do approach to troubleshooting technology issues along with a high degree of technical aptitude.
ssential Duties and Responsibilities:
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from Service Desk customers.
  • Escalate problems (when required) to the appropriately experienced technician.
  • Demonstrate complete understanding of all software and hardware used and supported by the organization.
  • Know and teach the InterDent standards for hardware and software.
  • Learn and master diagnostic utilities to aid in troubleshooting.
  • Demonstrate ability of how to access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.  Teach others how to do this as well.
  • Demonstrated ability to apply advanced troubleshooting methods to resolve complex problems that arise.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Develop help sheets and frequently asked questions lists for end users.
  • Perform QSI support tasks.
  • Assist IT Field Installation Techs as needed in the field.
 Essential Skills
  • High comfort level with computer hardware.
  • Experience with desktop operating systems.
  • Strong written and oral communication skills.
  • Advanced interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Quick to absorb and retain information across multiple technology disciplines.
  • Accomplished at presenting ideas clearly and concisely with user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; reach with hands and arms; climb and balance; stoop, kneel, crouch or crawl.  The employee is regularly required to sit; use hands to finger, handle or feel; talk or hear.  The employee may frequently be required to lift and/or move up to 10 pounds, and may occasionally lift and/or move from 25 to up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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