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Jobs At InterDent

Inbound Patient Services Representative

Do you find fulfillment helping others? At Gentle Dental, our priority is our patients, and providing them with the highest standard of care. Our relationship with a patient begins early on with a phone call. Our patient services representatives are ready to assist, whether it’s setting up their first appointment, or handling concerns. This group of people is caring and professional, but above all, committed to helping their patients. Would you like to begin your career path in the dental field? No worries, no dental experience is necessary. Our dedicated management team is ready to train. 
At InterDent, and in our 150+ affiliated dental offices, we build relationships for life, serving over one million patients each year. Gentle Dental provides high-quality comprehensive care, including general dentistry, orthodontics, periodontics, endodontics, pedodontics, prosthodontics, and oral surgery. 

Hours of Operation: Varies from 7:15 a.m to 8 p.m. PST

Compensation: Hourly base pay, plus commission plan

Essential Duties and Responsibilities:
  • Respond to high volume inbound phone calls while compassionately handling questions and/or concerns
  • Schedule new patient appointments
  • Use trained sales tactics to reach company goals of appointments set and customer satisfaction
  • Various duties as assigned by the Call Center Leadership Team


Qualifications:
  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • Ability to accurately type 40 wpm
  • Desire to exceed customer expectations
  • Experience working in a fast-paced, customer-driven environment


Benefits:
  • Medical
  • Dental
  • Vision
  • Life insurance
  • 401k plan
  • CE credits
  • Opportunities for advancement within the company
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